We at Pokhara Mountain Bike Adventures try our best to be the customer friendly company rather than tie up with many terms and conditions. We believe in common senses and work out on our moral and ethical way to deal with. So we do our best to make our customer friendly services as far as possible. Pokhara Mountain Bike Adventures is the best, trust worthy, reliable and responsible mountain biking and outdoor adventure tours Operator Company registered in tourism ministry under the Government of Nepal. Our passionate, humble, honest and dedicated team is always happy to offer the best possible services to our guest. We are here with a vision to make quality tourism in Nepal with honesty, integrity and sustainability. We believe that our guest is always right. We are persistent to keep the effort to make our service better and better in each and every trip. We are driven by the principle that our customer’s safety, fun and satisfaction are our first priority.

Please check out our terms and conditions before booking your holiday with us. We would require you to send us following documents.

• Scanned copy of your valid passport.
• Passport size recent picture.

Booking deposit Mode of payments

Booking deposit is for pre-arranged things and also for logistics to make the trip well planned for better result. We would need 25% deposit of the trip cost while booking your trip. The deposit amount is not refundable but can be postpone to the next trip if you get to postpone or cancel the trip by some reason. Rest amount of the payment can be transfer prior to your arrival or you also can bring the cash and pay the rest amount after your arrival here at our office.

Last minute Booking decision and final confirmation:

You can transfer the deposit and full payments by follow mode of payment.

• Bank transfer to our bank account.
• Western Union money transfer
• By Credit cards Master/Visa/American express/JCB and Union pay
• If you like to pay by credit card then there will be 4% surcharge of the total amount to be paid for the processing fee.
• Bank service charges related to submitting a deposit shall be the responsibility of the clients.

Risk and Liabilities

Pokhara MTB Adventures will do everything in their ability to inform our guest/participants of the dangers of Mountain biking, hiking and other outdoor adventures. You are in safe hand though control of your own and must stay safe and in control of your bike at all times and also in safe side in any other activities. Before taking participation in a Mountain biking and other tours you will be required to read, complete and sign an acknowledgement, assumption of risk, waiver and release of liability form. You must sign this form, it will be provided before starting the tour.

Although every effort is made, Pokhara Mountain Bike Adventures shall not be liable for any illness, injury, damages, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all participants have travel and health insurance coverage. PMTBA retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

Mountain Bike rental or Riding your own bikes.

If you bring your own bike you are responsible for keeping it in good working condition. If you hire a bike from us you must notify us of any defects as soon as possible. It is your fully responsibility to ensure that at all times the wheels are correctly secured tightly into the frame and are regularly checked by you for looseness. We take no responsibility for any injury or death cause to or by you, or damage to or loss of property. You should keep valuables and your passport safety with you at all times. It is fundamental condition of joining our tour that you accept this flexibility and acknowledge that delays and alterations and their subsequent results, such as inconvenience, discomfort, or disappointment are possible.

• PMTBA shall not be liable for any damages or loss arising from the client’s use of the bike and equipments.
• In the event of that the bike and any accessories are lost, damaged or stolen the client shall indemnify to PMTBA for the cost of replacing those items.
• Client should ensure that the bike is adequately secured when not in use, PMTBA will provide the pad lock.
• Clients should leave a valid id as a deposit while renting the bike.

Postpone the trip

We are flexible to postpone the trip as per request of our clients in the pre notice of at least 3 weeks.

Transportation

In the event of an accident, PMTBA is not responsible for any personal injury to the client the loss, damage or delays of belongings are the responsibility of the client. However we are there to support you as far as possible to improve the condition.

Marketing, Photo and video Consent

We might use the photos and video from your holiday with our guided trips to do marketing our products. If the client consents to PMTBA using their photo and video for marketing purposes or sending promotional information via email and social media, please inform us and we will add you to our list. If the client no longer wishes to receive promotional info then please unsubscribe us.

Trip Cancellation by clients

In case of any positive or negative reason if you need to cancel your trips then you need to write us 3 weeks in advance at least. We shall approve it as cancelled only after receiving a valid written email.

Trip cancellation by PMTBA

PMTBA will not cancel the trip without any critical situation. The company will only cancel your tour if it is forced to do by unusual or unforeseeable circumstances, such as state of emergency, war, unrest, injury and natural calamities. The company reserves the right to cancel the trip or make you significant modifications to the tour or will offer you an alternative. If this is not acceptable the company will refund monies received in respect of the cost of the tour. We will not be liable for any other expenses which you have incurred as a result of your booking.

Incomplete tour by the client

PMTBA will not liable for any refunds in case of any incomplete biking, hiking and other activities whatever the reason is.

Unforeseen circumstances

If your trip gets cancelled due to any unforeseen circumstances such as war, estate of emergency, natural calamities or extremely unfavorable weather condition, we can arrange other alternative trip for you and your group as per your wish.

Travel insurance

We highly recommend a comprehensive travel insurance package to all our clients. The insurance must cover all the travel and medical expenses, emergency evacuation, helicopter rescue and trip cancellation, loss of gear and baggage, natural calamities, theft, lost or damage of bikes and baggage and personal effects.

Domestic flight delay/Cancellation

Weather in Mountain is unpredictable that causes often flight delayed and cancelation especially in Jomsom, Lukla, and Dolpo and Jumla region. It is strongly advised to be patience and calm, also to take extra cash just in case.